Shipping and Payments
We know you're eager to show off your new look, so we process your order within 24 hours and ship it quickly and carefully. Enjoy secure shipping, full tracking, and protected payment methods so you can shop with confidence.
Shipping
Shipping information
Spain: 4 to 7 business days (Free)
Europe: 5 to 7 business days (Free)
International: 5 to 10 business days (Free)
Order processing takes between 48 and 72 hours after payment.
Tracking: We send a tracking number to track your order.
Transport company: We collaborate with Correos, FedEx and UPS.
Payments
Payment methods
Secure and flexible payments
- Credit or debit card (Visa, MasterCard, Maestro)
- PayPal — buyer protection.
- Klarna — pay in 3 interest-free installments.
- Bank transfer (Only for custom orders).
🛡️ All payments are protected with SSL encryption to ensure your security.
Ready to receive your new wig?
Buy today and receive it in a few days.
Get your questions answered
Quick FAQs
Can I change the delivery address?
Yes, you can do that before the order is shipped. Please contact us as soon as possible to make the changes.
What happens if my package is delayed?
We will notify you by email and help you contact the shipping company until you receive it.
Can I track my package?
Yes, once your order has been shipped, you will receive an email with the tracking number and a link to track the shipment in real time.
What do I do if my order arrives damaged or incomplete?
We are very sorry if this happens. Please write to us within 48 hours of receiving the package at contact@lurashair.com with photos of the product and packaging. We will help you resolve the issue as soon as possible.
Do you accept returns or exchanges?
For hygiene reasons, we do not accept returns of used or unsealed wigs , but if the product arrives defective or incorrect, we will make a replacement or refund.
What happens if my payment is not processed correctly?
If your payment was declined, please check that your details are correct or try another payment method. You can also contact us for assistance.
Do you offer payment option in installments?
Yes! Through Klarna or Paypal you can split your payment into 3 interest-free installments , quickly and securely.
Wrong address?
Write to us as soon as possible at contact@lurashair.com to correct it.